Interacting With Us
As local communities respond to COVID-19, we continue to stay on top of the changing environment and make adjustments to keep our customers and employees safe. With that, in all aspects of our business, we strive to meet the needs of our valued customers.
AP&T offices are open to the public.
We will continue to monitor the COVID-19 situation but would prefer to maintain a schedule as best we are able going forward. If we see specific spikes or hot zones, including school openings/closures, we may re‐consider on a location-by-location basis.
We want to remind folks of the things to limit exposures; the Alaska guidelines are:
- Wear a face-covering in public places.
- Renew efforts in social distancing.
- Reduce the size of your social “bubble” to just a household family.
- If possible, work from your home.
- Avoid 3 Cs: Closed Spaces, Crowded Spaces, Close Contacts.
- Do 3 Ws: Wear a mask, Wash your hands, Watch your space.
Mask usage for AP&T offices & facilities:
- Any non‐employee that comes to our lobby is encouraged to wear a face-covering. This has been mandated in several Southeast communities.
- Meetings or work beyond the public lobby requires the use of a face-covering.
To manage your AP&T accounts from the safety of your home, AP&T provides a variety of no-contact options. Our customer service representatives continue to be available for support calls, provide account information, and assist customers in making a payment telephonically or online.
Learn More About AP&T Staff Working in the Field
With the State of Alaska and local communities taking steps to slow and contain the spread of the Coronavirus (COVID-19), we are committed to do everything we can both to protect the health and safety of our employees, and to continue providing the highest quality of service we can for the communities we serve.
AP&T is identified as a critical workforce and industry by way of the energy and communications services we provide. We are acting in an abundance of caution and preparedness to keep our public-facing workforce safe and to make sure that the critical services that we provide remain available. Social distancing is an integral part of our operational plan, and the public must maintain a safe distance from AP&T staff working in the field.
AP&T will be making every effort to avoid entering premise locations. Manager approval and a brief screening must be obtained before AP&T staff may enter customer premises. Critical businesses such as grocery stores, emergency services, and healthcare are exempt from the approval process.
AP&T will be attempting to contact customers before performing work on their premises. If your service is out or you miss our notification, stay in your home or business and contact the local AP&T office if you have questions or concerns instead of directly engaging our technicians.
Please allow our staff in the field to work without interference. Thank you for your support, and please take care of yourself and each other.