Feedback and Complaints

We appreciate feedback from our valued customers whether it’s good or bad. If you have something you would like to bring to our attention please use our feedback form below.  If you would like to send a message to a specific AP&T office, see our Contact Us page.



AP&T encourages and values a continuous candid and constructive dialogue with our customers. Any issues or complaints regarding AP&T’s services or billing which cannot be satisfactorily resolved in a reasonable amount of time at the local level, should be submitted by the complainant to the Senior Director Regulatory Affairs and Customer Service in written form.

E-mail delivery of correspondence can be sent via the form above.

Documents sent in hard-copy form may be sent to the address shown below:

Alaska Power & Telephone Co.
Attn: Mary Jo Quandt, V/P Chief Customer Operations
PO Box 3222
193 Otto Street
Port Townsend, WA 98368

If the complainants energy or telecom concerns are not satisfied by the response received from the AP&T Senior Director Regulatory Affairs and Customer Service, they may then file a complaint with the Regulatory Commission of Alaska for Power and Telephone services (per 3 A.A.C. 48.120 Alaska Administrative Code).