Feedback and Complaints

We appreciate feedback from our valued customers whether it’s good or bad. If you have something you would like to bring to our attention please use our feedback form below.  If you would like to send a message to a specific AP&T office, see our Contact Us page.

     
     


     

    AP&T encourages and values a continuous candid and constructive dialogue with our customers. Any issues or complaints regarding AP&T’s services or billing which cannot be satisfactorily resolved in a reasonable amount of time at the local level, should be submitted by the complainant to AP&T in written form.

    E-mail delivery of correspondence can be sent via the form above.

    Documents sent in hard-copy should be sent to:

    Alaska Power & Telephone Company
    Attn: Mary Jo Quandt, V/P Chief Customer Operations
    PO Box 3222
    193 Otto Street
    Port Townsend, WA 98368

    If the complainants energy or telecom concerns are not satisfied by the response received from AP&T, they may file a complaint with the Regulatory Commission of Alaska for Power or Telephone services (per 3 A.A.C. 48.120 Alaska Administrative Code).