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Customer Service
We appreciate feedback from our valued customers whether it’s good or bad. If you have something you would like to bring to our attention please use our feedback form below. If you would like to send a message to a specific department or AP&T office, please see below.

AP&T encourages and values a continuous candid and constructive dialogue with our customers. Any issues or complaints regarding AP&T’s services or billing which cannot be satisfactorily resolved in a reasonable amount of time at the local level should be submitted by the complainant to AP&T in written form.

E-mail delivery of correspondence can be sent via the form above.

Documents sent in hard-copy should be sent to:

Alaska Power & Telephone Company
Attn: Mary Jo Quandt, V/P Chief Customer Operations
PO Box 3222
193 Otto Street
Port Townsend, WA 98368

If the complainants energy or telecom concerns are not satisfied by the response received from AP&T, they may file a complaint with the Regulatory Commission of Alaska for Power or Telephone services (per 3 A.A.C. 48.120 Alaska Administrative Code).

    Our individual office resources and locations are listed below so you can contact us via mail, telephone, email and at some locations in person.
    Internet Technical Support

    Open 24 hours a day, 7 days a week, 365 days a year.

    Voice: 866.793.4179 (toll-free nationwide)

      Administrative Office

      Open 8:00 AM to 5:00 PM Monday through Friday. Closed on all major holidays.

      Voice: 800.982.0136 (nationwide)

      Voice: 360.385.1733 (local)

      Fax: 360.385.5177

      Mailing Address: P.O. Box 3222, Port Townsend, WA 98368

      Physical Address: 193 Otto Street, Port Townsend, WA 98368

          Human Resources and Benefits

          For employment verifications, benefits coordination, and Employee Stock Ownership Program (ESOP) coordination.

          Voice: 800.478.7785 (nationwide)

          Voice: 907.826.3202 (local)

          Fax: 907.826.3212

          Mailing Address: AP&T, ATTN: Human Resources, P.O. Box 39, Craig, AK 99921

            AP&T Bettles

            Voice: 800.478.7531 (toll-free)

            Fax: 907.883.5815

            Mailing Address: P.O. Box 207, Tok, AK 99780

              AP&T Craig

              Voice: 800.478.7785 (nationwide)

              Voice: 907.826.3202 (local)

              Fax: 907.826.3210

              Mailing Address: P.O. Box 39, Craig, AK 99921

              Physical Address: 401 7th Street, Craig, AK 99921

                AP&T Eagle

                Voice: 907.547.2323 (local)

                Fax: 907.547.2324

                Mailing Address: P.O. Box 197, Eagle, AK 99738

                Physical Address: 1st & A Streets, Eagle, AK 99738

                  AP&T Gustavus

                  Voice: 888.983.2207 (nationwide)

                  Voice: 907.697.2299 (local)

                  Fax: 907.983.2903

                  Mailing Address: P.O. Box 459, Skagway, AK 99840

                  Physical Address: #5 Gustavus Road, Gustavus, AK 99826

                    AP&T Haines

                    Voice: 866.429.6371 (nationwide)

                    Voice: 907.766.6500 (local)

                    Fax: 907.766.6505

                    Mailing Address: P.O. Box 30, Haines, AK 99827

                    Physical Address: 205 Main Street, Haines, AK 99827

                      AP&T Juneau

                      Voice: 907.789.1951 (local)

                      Fax: 907.789.1955

                      Mailing Address: P.O. Box 34195, Juneau, AK 99801

                      Physical Address: 3000 Vintage Blvd., Juneau, AK 99801

                        AP&T Ketchikan

                        Voice: 800.764.1950 (nationwide)

                        Voice: 907.225.1950 (local)

                        Fax: 907.225.4169

                        Address: 136 Misty Marie Lane, Ketchikan, AK 99901

                          AP&T Klawock

                          Voice: 907.755.4822 (local to Klawock)

                          Voice: 907.826.3100 (local to Craig)

                          Fax: 907.755.4823

                          Mailing Address: P.O. Box 149, Klawock, AK 99925

                          Physical Address: 6174 Klawock/Hollis Hwy, Klawock, AK 99925

                            AP&T Metlakatla

                            Voice: 907.886.5100 (local)

                            Fax: 907.886.1115

                            Mailing Address: P.O. Box 400, Metlakatla, AK 99926

                            Physical Address: 47 Taft Street, Metlakatla, AK 99926

                              AP&T Petersburg

                              Voice: 888.772.3066 (nationwide)

                              Voice: 907.772.3000 (local)

                              Fax: 907.772.9224

                              Mailing Address: P.O. Box 647, Petersburg, AK 99833

                              Physical Address: 1250 Howkan Street, Petersburg, AK 99833

                                AP&T Skagway

                                Voice: 888.983.2207 (nationwide)

                                Voice: 907.983.2202 (local)

                                Fax: 907.983.2903

                                Mailing Address: P.O. Box 459, Skagway, AK 99840

                                Physical Address: 110 Spring Street, Skagway, AK 99840

                                  AP&T Tok

                                  Voice: 800.478.7531 (nationwide)

                                  Voice: 907.883.5101 (local)

                                  Fax: 907.883.5815

                                  Mailing Address: P.O. Box 207, Tok, AK 99780

                                  Physical Address: M.P. 1314 AK Hwy, Tok, AK 99780

                                    AP&T Wasilla

                                    Voice: 833.685.1234 (nationwide)

                                    Fax: 907.864.0663

                                    Address: 901 Leatherleaf Loop, Suite 201 Wasilla, AK 99654

                                      AP&T Wrangell

                                      Voice: 888.340.8828 (nationwide)

                                      Voice: 907.874.3000 (local)

                                      Fax: 907.874.3913

                                      Mailing Address: P.O. Box 289, Wrangell, AK 99929

                                      Physical Address: 20 Front Street, Wrangell, AK 99929

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