AP&T encourages and values a continuous candid and constructive dialogue with our customers. Any issues or complaints regarding AP&T’s services or billing which cannot be satisfactorily resolved in a reasonable amount of time at the local level should be submitted by the complainant to AP&T in written form.
E-mail delivery of correspondence can be sent via the form above.
Documents sent in hard-copy should be sent to:
Alaska Power & Telephone Company
Attn: Mary Jo Quandt, V/P Chief Customer Operations
PO Box 3222
193 Otto Street
Port Townsend, WA 98368
If the complainants energy or telecom concerns are not satisfied by the response received from AP&T, they may file a complaint with the Regulatory Commission of Alaska for Power or Telephone services (per 3 A.A.C. 48.120 Alaska Administrative Code).
Open 24 hours a day, 7 days a week, 365 days a year.
Voice: 866.793.4179 (toll-free nationwide)
Open 8:00 AM to 5:00 PM Monday through Friday. Closed on all major holidays.
Voice: 800.982.0136 (nationwide)
Voice: 360.385.1733 (local)
Fax: 360.385.5177
Mailing Address: P.O. Box 3222, Port Townsend, WA 98368
Physical Address: 193 Otto Street, Port Townsend, WA 98368
For employment verifications, benefits coordination, and Employee Stock Ownership Program (ESOP) coordination.
Voice: 800.478.7785 (nationwide)
Voice: 907.826.3202 (local)
Fax: 907.826.3212
Mailing Address: AP&T, ATTN: Human Resources, P.O. Box 39, Craig, AK 99921
Voice: 800.478.7785 (nationwide)
Voice: 907.826.3202 (local)
Power Outage: 907-826-3202
Fax: 907.826.3210
Mailing Address: P.O. Box 39, Craig, AK 99921
Physical Address: 401 7th Street, Craig, AK 99921
Voice: 907.547.2323 (local)
Fax: 907.547.2324
Mailing Address: P.O. Box 197, Eagle, AK 99738
Physical Address: 1st & A Streets, Eagle, AK 99738
Voice: 888.983.2207 (nationwide)
Voice: 907.697.2299 (local)
Power Outage: 907-697-2149
Fax: 907.983.2903
Mailing Address: P.O. Box 459, Skagway, AK 99840
Physical Address: #5 Gustavus Road, Gustavus, AK 99826
Voice: 866.429.6371 (nationwide)
Voice: 907.766.6500 (local)
Power Outage: 907-766-6515
Fax: 907.766.6505
Mailing Address: P.O. Box 30, Haines, AK 99827
Physical Address: 205 Main Street, Haines, AK 99827
Voice: 907.789.1951 (local)
Fax: 907.789.1955
Mailing Address: P.O. Box 34195, Juneau, AK 99801
Physical Address: 3000 Vintage Blvd., Juneau, AK 99801
Voice: 800.764.1950 (nationwide)
Voice: 907.225.1950 (local)
Fax: 907.225.4169
Address: 136 Misty Marie Lane, Ketchikan, AK 99901
Voice: 907.755.4822 (local to Klawock)
Voice: 907.826.3100 (local to Craig)
Power Outage: 907-826-3202
Fax: 907.755.4823
Mailing Address: P.O. Box 149, Klawock, AK 99925
Physical Address: 6174 Klawock/Hollis Hwy, Klawock, AK 99925
Voice: 907.886.5100 (local)
Fax: 907.886.1115
Mailing Address: P.O. Box 400, Metlakatla, AK 99926
Physical Address: 47 Taft Street, Metlakatla, AK 99926
Voice: 888.772.3066 (nationwide)
Voice: 907.772.3000 (local)
Fax: 907.772.9224
Mailing Address: P.O. Box 647, Petersburg, AK 99833
Physical Address: 1250 Howkan Street, Petersburg, AK 99833
Voice: 888.983.2207 (nationwide)
Voice: 907.983.2202 (local)
Power Outage: 907-983-3889
Fax: 907.983.2903
Mailing Address: P.O. Box 459, Skagway, AK 99840
Physical Address: 110 Spring Street, Skagway, AK 99840
Voice: 800.478.7531 (nationwide)
Voice: 907.883.5101 (local)
Power Outage: 907-883-5101 & 800-478-7531
Fax: 907.883.5815
Mailing Address: P.O. Box 207, Tok, AK 99780
Physical Address: M.P. 1314 AK Hwy, Tok, AK 99780
Voice: 833.685.1234 (nationwide)
Fax: 907.864.0663
Address: 901 Leatherleaf Loop, Suite 201 Wasilla, AK 99654
Voice: 888.340.8828 (nationwide)
Voice: 907.874.3000 (local)
Fax: 907.874.3913
Mailing Address: P.O. Box 289, Wrangell, AK 99929
Physical Address: 20 Front Street, Wrangell, AK 99929
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