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Customer Service
We appreciate feedback from our valued customers whether it’s good or bad. If you have something you would like to bring to our attention please use our feedback form below. If you would like to send a message to a specific department or AP&T office, please see below.

AP&T encourages and values a continuous candid and constructive dialogue with our customers. Any issues or complaints regarding AP&T’s services or billing which cannot be satisfactorily resolved in a reasonable amount of time at the local level should be submitted by the complainant to AP&T in written form.

E-mail delivery of correspondence can be sent via the form above.

Documents sent in hard-copy should be sent to:

Alaska Power & Telephone Company
Attn: Mary Jo Quandt, V/P Chief Customer Operations
PO Box 3222
193 Otto Street
Port Townsend, WA 98368

If the complainants energy or telecom concerns are not satisfied by the response received from AP&T, they may file a complaint with the Regulatory Commission of Alaska for Power or Telephone services (per 3 A.A.C. 48.120 Alaska Administrative Code).

Our individual office resources and locations are listed below so you can contact us via mail, telephone, email and at some locations in person.
Internet Technical Support

Open 24 hours a day, 7 days a week, 365 days a year.

Voice: 866.793.4179 (toll-free nationwide)

Administrative Office

Open 8:00 AM to 5:00 PM Monday through Friday. Closed on all major holidays.

Voice: 800.982.0136 (nationwide)

Voice: 360.385.1733 (local)

Fax: 360.385.5177

Mailing Address: P.O. Box 3222, Port Townsend, WA 98368

Physical Address: 193 Otto Street, Port Townsend, WA 98368

Human Resources and Benefits

For employment verifications, benefits coordination, and Employee Stock Ownership Program (ESOP) coordination.

Voice: 800.478.7785 (nationwide)

Voice: 907.826.3202 (local)

Fax: 907.826.3212

Mailing Address: AP&T, ATTN: Human Resources, P.O. Box 39, Craig, AK 99921

AP&T Bettles

Voice: 800.478.7531 (toll-free)

Fax: 907.883.5815

Mailing Address: P.O. Box 207, Tok, AK 99780

AP&T Craig

Voice: 800.478.7785 (nationwide)

Voice: 907.826.3202 (local)

Fax: 907.826.3210

Mailing Address: P.O. Box 39, Craig, AK 99921

Physical Address: 401 7th Street, Craig, AK 99921

AP&T Eagle

Voice: 907.547.2323 (local)

Fax: 907.547.2324

Mailing Address: P.O. Box 197, Eagle, AK 99738

Physical Address: 1st & A Streets, Eagle, AK 99738

AP&T Gustavus

Voice: 888.983.2207 (nationwide)

Voice: 907.697.2299 (local)

Fax: 907.983.2903

Mailing Address: P.O. Box 459, Skagway, AK 99840

Physical Address: #5 Gustavus Road, Gustavus, AK 99826

AP&T Haines

Voice: 866.429.6371 (nationwide)

Voice: 907.766.6500 (local)

Fax: 907.766.6505

Mailing Address: P.O. Box 30, Haines, AK 99827

Physical Address: 205 Main Street, Haines, AK 99827

AP&T Juneau

Voice: 907.789.1951 (local)

Fax: 907.789.1955

Mailing Address: P.O. Box 34195, Juneau, AK 99803

Physical Address: 3000 Vintage Blvd., Juneau, AK 99803

AP&T Ketchikan

Voice: 800.764.1950 (nationwide)

Voice: 907.225.1950 (local)

Fax: 907.225.4169

Address: 136 Misty Marie Lane, Ketchikan, AK 99901

AP&T Klawock

Voice: 907.755.4822 (local to Klawock)

Voice: 907.826.3100 (local to Craig)

Fax: 907.755.4823

Mailing Address: P.O. Box 149, Klawock, AK 99925

Physical Address: 6174 Klawock/Hollis Hwy, Klawock, AK 99925

AP&T Metlakatla

Voice: 907.886.5100 (local)

Fax: 907.886.1115

Mailing Address: P.O. Box 400, Metlakatla, AK 99926

Physical Address: 47 Taft Street, Metlakatla, AK 99926

AP&T Petersburg

Voice: 888.772.3066 (nationwide)

Voice: 907.772.3000 (local)

Fax: 907.772.9224

Mailing Address: P.O. Box 647, Petersburg, AK 99833

Physical Address: 1250 Howkan Street, Petersburg, AK 99833

AP&T Skagway

Voice: 888.983.2207 (nationwide)

Voice: 907.983.2202 (local)

Fax: 907.983.2903

Mailing Address: P.O. Box 459, Skagway, AK 99840

Physical Address: 110 Spring Street, Skagway, AK 99840

AP&T Tok

Voice: 800.478.7531 (nationwide)

Voice: 907.883.5101 (local)

Fax: 907.883.5815

Mailing Address: P.O. Box 207, Tok, AK 99780

Physical Address: M.P. 1314 AK Hwy, Tok, AK 99780

AP&T Wasilla

Voice: 833.685.1234 (nationwide)

Fax: 907.864.0663

Address: 901 Leatherleaf Loop, Suite 201 Wasilla, AK 99654

AP&T Wrangell

Voice: 888.340.8828 (nationwide)

Voice: 907.874.3000 (local)

Fax: 907.874.3913

Mailing Address: P.O. Box 289, Wrangell, AK 99929

Physical Address: 20 Front Street, Wrangell, AK 99929