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Customer Service
We appreciate feedback from our valued customers whether it’s good or bad. If you have something you would like to bring to our attention please use our feedback form below. If you would like to send a message to a specific department or AP&T office, please see below.

AP&T encourages and values a continuous candid and constructive dialogue with our customers. Any issues or complaints regarding AP&T’s services or billing which cannot be satisfactorily resolved in a reasonable amount of time at the local level should be submitted by the complainant to AP&T in written form.

E-mail delivery of correspondence can be sent via the form above.

Documents sent in hard-copy should be sent to:

Alaska Power & Telephone Company
Attn: Mary Jo Quandt, V/P Chief Customer Operations
PO Box 3222
193 Otto Street
Port Townsend, WA 98368

If the complainants energy or telecom concerns are not satisfied by the response received from AP&T, they may file a complaint with the Regulatory Commission of Alaska for Power or Telephone services (per 3 A.A.C. 48.120 Alaska Administrative Code).

    Our individual office resources and locations are listed below so you can contact us via mail, telephone, email and at some locations in person.
    Internet Technical Support & Data Transport Issues

    Open 24 hours a day, 7 days a week, 365 days a year.

    Voice: 866.793.4179 (toll-free nationwide)

      Administrative Office

      Open 8:00 AM to 5:00 PM Monday through Friday. Closed on all major holidays.

      Voice: 800.982.0136 (nationwide)

      Voice: 360.385.1733 (local)

      Fax: 360.385.5177

      Mailing Address: P.O. Box 3222, Port Townsend, WA 98368

      Physical Address: 193 Otto Street, Port Townsend, WA 98368

          Human Resources and Benefits

          For employment verifications, benefits coordination, and Employee Stock Ownership Program (ESOP) coordination.

          Voice: 800.478.7785 (nationwide)

          Voice: 907.826.3202 (local)

          Fax: 907.826.3212

          Mailing Address: AP&T, ATTN: Human Resources, P.O. Box 39, Craig, AK 99921

            AP&T Bettles

            Voice: 800.478.7531 (toll-free)

            Fax: 907.883.5815

            Mailing Address: P.O. Box 207, Tok, AK 99780

            AP&T Craig

            Voice: 800.478.7785 (nationwide)

            Voice: 907.826.3202 (local)

            Power Outage: 907-826-3202

            Fax: 907.826.3210

            Mailing Address: P.O. Box 39, Craig, AK 99921

            Physical Address: 401 7th Street, Craig, AK 99921

            AP&T Eagle

            Voice: 907.547.2323 (local)

            Fax: 907.547.2324

            Mailing Address: P.O. Box 197, Eagle, AK 99738

            Physical Address: 1st & A Streets, Eagle, AK 99738

            AP&T Gustavus

            Voice: 888.983.2207 (nationwide)

            Voice: 907.697.2299 (local)

            Power Outage: 907-697-2149

            Fax: 907.983.2903

            Mailing Address: P.O. Box 459, Skagway, AK 99840

            Physical Address: #5 Gustavus Road, Gustavus, AK 99826

            AP&T Haines

            Voice: 866.429.6371 (nationwide)

            Voice: 907.766.6500 (local)

            Power Outage: 907-766-6515

            Fax: 907.766.6505

            Mailing Address: P.O. Box 30, Haines, AK 99827

            Physical Address: 205 Main Street, Haines, AK 99827

            AP&T Juneau

            Voice: 907.789.1951 (local)

            Fax: 907.789.1955

            Mailing Address: P.O. Box 34195, Juneau, AK 99801

            Physical Address: 3000 Vintage Blvd., Juneau, AK 99801

            AP&T Ketchikan

            Voice: 800.764.1950 (nationwide)

            Voice: 907.225.1950 (local)

            Fax: 907.225.4169

            Address: 136 Misty Marie Lane, Ketchikan, AK 99901

            AP&T Klawock

            Voice: 907.755.4822 (local to Klawock)

            Voice: 907.826.3100 (local to Craig)

            Power Outage: 907-826-3202

            Fax: 907.755.4823

            Mailing Address: P.O. Box 149, Klawock, AK 99925

            Physical Address: 6174 Klawock/Hollis Hwy, Klawock, AK 99925

            AP&T Metlakatla

            Voice: 907.886.5100 (local)

            Fax: 907.886.1115

            Mailing Address: P.O. Box 400, Metlakatla, AK 99926

            Physical Address: 147 Tait Street, Metlakatla, AK 99926

            AP&T Petersburg

            Voice: 888.772.3066 (nationwide)

            Voice: 907.772.3000 (local)

            Fax: 907.772.9224

            Mailing Address: P.O. Box 647, Petersburg, AK 99833

            Physical Address: 1250 Howkan Street, Petersburg, AK 99833

            AP&T Skagway

            Voice: 888.983.2207 (nationwide)

            Voice: 907.983.2202 (local)

            Power Outage: 907-983-3889

            Fax: 907.983.2903

            Mailing Address: P.O. Box 459, Skagway, AK 99840

            Physical Address: 535 Klondike Highway, Skagway, Alaska 99840

            AP&T Tok

            Voice: 800.478.7531 (nationwide)

            Voice: 907.883.5101 (local)

            Power Outage: 907-883-5101 & 800-478-7531

            Fax: 907.883.5815

            Mailing Address: P.O. Box 207, Tok, AK 99780

            Physical Address: M.P. 1314 AK Hwy, Tok, AK 99780

            AP&T Wasilla

            Voice: 833.685.1234 (nationwide)

            Fax: 907.864.0663

            Address: 901 Leatherleaf Loop, Suite 201 Wasilla, AK 99654

            AP&T Wrangell

            Voice: 888.340.8828 (nationwide)

            Voice: 907.874.3000 (local)

            Fax: 907.874.3913

            Mailing Address: P.O. Box 289, Wrangell, AK 99929

            Physical Address: 20 Front Street, Wrangell, AK 99929