Employee-Owned | Community-Minded | Let's Build it Together
AP&T encourages and values a continuous candid and constructive dialogue with our customers. Any issues or complaints regarding AP&T’s services or billing which cannot be satisfactorily resolved in a reasonable amount of time at the local level should be submitted by the complainant to AP&T in written form.
E-mail delivery of correspondence can be sent via the form above.
Documents sent in hard-copy should be sent to:
Alaska Power & Telephone Company
Attn: Mary Jo Quandt, V/P Chief Customer Operations
PO Box 3222
193 Otto Street
Port Townsend, WA 98368
If the complainants energy or telecom concerns are not satisfied by the response received from AP&T, they may file a complaint with the Regulatory Commission of Alaska for Power or Telephone services (per 3 A.A.C. 48.120 Alaska Administrative Code).
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Voice: 866.793.4179 (toll-free nationwide)
Voice: 800.478.7531 (toll-free)
Mailing Address: P.O. Box 207, Tok, AK 99780
Voice: 907.547.2323 (local)
Mailing Address: P.O. Box 197, Eagle, AK 99738
Physical Address: 1st & A Streets, Eagle, AK 99738
Voice: 907.789.1951 (local)
Mailing Address: P.O. Box 34195, Juneau, AK 99801
Physical Address: 3000 Vintage Blvd., Juneau, AK 99801
Voice: 907.886.5100 (local)
Mailing Address: P.O. Box 400, Metlakatla, AK 99926
Physical Address: 47 Taft Street, Metlakatla, AK 99926
Voice: 833.685.1234 (nationwide)
Address: 901 Leatherleaf Loop, Suite 201 Wasilla, AK 99654