Financial Hardship Related to COVID-19
We are committed to keeping service connected to those disadvantaged by the impacts of this disaster (until November 15th, 2020 or earlier determined by the State of Alaska). For those experiencing financial hardship as a result of recent events pertaining to COVID-19, special arrangements can be made to keep your services active during this time.
We are here and ready to help by deferring payments and waiving late fees during economic challenges caused by COVID-19. To take advantage of this program, please complete the COVID-19 Statement of Financial Hardship Form. After submitting the form, you will need to contact your local AP&T office and set up a payment agreement.
Interacting With Us
As local communities respond to COVID-19, we continue to stay on top of the changing environment and make adjustments to keep our customers and employees safe. With that, in all aspects of our business, we strive to meet the needs of our valued customers.
On June 4th, our local offices began the process of reopening with precautions in place.
If you prefer to manage your AP&T accounts from the safety of your home, AP&T provides a variety of no contact online tools. Our customer service representatives continue to be available for support calls, provide account information, and assist customers in making a payment telephonically or online.
Learn More About AP&T Staff Working in the Field
With the State of Alaska and local communities taking steps to slow and contain the spread of the Coronavirus (COVID-19), we are committed to do everything we can both to protect the health and safety of our employees, and to continue providing the highest quality of service we can for the communities we serve.
AP&T is identified as a critical workforce and industry by way of the energy and communications services we provide. We are acting in an abundance of caution and preparedness to keep our public-facing workforce safe and to make sure that the critical services that we provide remain available. Social distancing is an integral part of our operational plan, and the public must maintain a safe distance from AP&T staff working in the field.
AP&T will be making every effort to avoid entering premise locations. Manager approval and a brief screening must be obtained before AP&T staff may enter customer premises. Critical businesses such as grocery stores, emergency services, and healthcare are exempt from the approval process.
AP&T will be attempting to contact customers before performing work on their premises. If your service is out or you miss our notification, stay in your home or business and contact the local AP&T office if you have questions or concerns instead of directly engaging our technicians.
Please allow our staff in the field to work without interference. Thank you for your support, and please take care of yourself and each other.
AP&T will be paying $1,000 cash incentives to electric customers purchasing EVs for use in our service areas!
The Mission of our employee-owners is to be a strong, growing, and innovative leader in the energy and communication industries.