Employee-Owned | Community-Minded | Let's Build it Together
AP&T is committed to protecting any personal information that you may provide to us.
As a result of your relationship with us, AP&T obtains information about our customers, including information you give us, information collected, and information we gather about you from other sources. Examples include your name, address, telephone numbers, e-mail address, billing, payment and account information, records of services provided and usage, credit and transaction information (including credit card numbers and/or social security numbers), an account password, and demographic information. For training or quality assurance purposes, we may also monitor or record our calls with you.
We use your personal information in many ways to help us provide the services you request. Here are some examples:
Please contact your local AP&T office to clarify any questions you may have regarding Privacy for Customer Service or to set up a Customer Password for your account.
We must receive that request in writing, with a valid signature. The request must be very specific as to the details of the information to be released. A note will be placed on the customer’s account and the paperwork (service order) placed on file.
CPNI is information related to the quantity, technical configuration, type, destination location, and amount of use a telecommunications service subscribed to by any customer of a telecommunications carrier and made available to the carrier by the customer solely by virtue of the carrier-customer relationship.
Here are a few examples: Information in the bills pertaining to telephone exchange service or telephone toll service. Information such as the phone numbers called by a customer, the frequency, duration, and timing of such calls, and the telephone services purchased by the consumer.
The FCC has ordered Telecoms to put in place policies to better protect our customers against pretexters people pretending they are the customer to get unauthorized billing or personal information. The company policy is to ensure that AP&T is compliant with the FCC regulation.
Public information pertaining to listings set up between the telephone company and customers for the purpose of compiling a phone directory.
CPNI information may be disclosed as required by law enforcement. Please note, we are required to keep records that track access to CPNI. AP&T will maintain signed documentation on who requested the information, and what was given to the authorities.
Information We Collect Automatically
If you visit our website to browse, read, or download information:
Your web browser automatically sends us (and we may retain) information such as the:
Internet domain through which you access the Internet (e.g., yourServiceProvider.com if you use a commercial Internet service provider, or yourSchool.edu if you use an Internet account from your school);
Internet Protocol address of the computer you are using;
type of browser software and operating system you are using;
date and time you access our site; and
the Internet address of the site from which you linked directly to our site.
We will use this information as aggregate data to help us maintain this site, e.g., to determine the number of visitors to different sections of our site, ensure the site is working properly, and help us make our site more accessible and useful.
We will not use this information to identify individuals, except for site security or law enforcement purposes.
We will not obtain personally-identifying information about you when you visit our site unless you choose to provide such information.
Other Information We Collect
If you choose to identify yourself (or otherwise provide us with personal information) when you use our online forms:
If you request information, services, or assistance, we may disclose your personal information to those third parties that (in our judgment) are appropriate to fulfill your request. If you provide us with such information you specify that you do not want us to disclose the information to third parties, we will honor your request. Note, however, that if you do not provide such information, it may be impossible for us to refer, respond to or fulfill your request.
If your communication relates to a law enforcement matter, we may disclose the information to law enforcement agencies that we deem appropriate.
How Long We Keep Information
We may keep information that will collect for an unlimited period of time.
Please note that electronic communication, particularly email, is not necessarily secure against interception. Please do not send sensitive data (e.g., Social Security, bank account, or credit card numbers) by email or web form.
Our software programs monitor network traffic for site security purposes—anyone using this website consents to monitor their use.
Unauthorized use, tampering with, or modification of this system—or its supporting hardware or software—may violate federal or other statutes and may subject the violator to criminal and civil penalties. In an unauthorized intrusion, all relevant information regarding possible violation of law may be provided to law enforcement officials.