Employee-Owned | Community-Minded | Let's Build it Together
AP&T is committed to protecting any personal information that you may provide to us.
As a result of your relationship with us, AP&T obtains information about our customers, including information you give us, information collected, and information we gather about you from other sources. Examples include your name, address, telephone numbers, e-mail address, billing, payment and account information, records of services provided and usage, credit and transaction information (including credit card numbers and/or social security numbers), account password and demographic information. For training or quality assurance purposes, we may also monitor or record our calls with you.
We use your personal information in many ways to help us provide the services you request, here are some examples:
CPNI is information that relates to the quantity, technical configuration, type, destination location and amount of use a telecommunications service subscribed to by any customer of a telecommunications carrier and that is made available to the carrier by the customer solely by virtue of the carrier-customer relationship.
Here are a few examples: Information contained in the bills pertaining to telephone exchange service or telephone toll service. Information such as the phone numbers called by a customer, the frequency, duration and timing of such calls and the telephone services purchased by the consumer.
If a customer has the information on their bill, there is no problem. They are then giving US the information. If they ask for the amount, or any information on the bill, we must say, “I cannot give that to you on the phone, but I can mail it to you at the address on file, or I can call you back at the number on record with your information.”
We can ask our customer how much they want to pay, or if they want to pay the whole amount & we’ll be glad to send you a receipt.
The difference is, YOU, the customer, give US the information, and we aren’t giving the information over the phone to a potentially unauthorized person.
Can AP&T give out my information to the person calling?
Caller ID is not considered a foolproof means of verifying we are speaking to the customer of record on the account. The AP&T employee may call the customer back at the telephone number associated with the account on record.