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Telephone Backup Power Disclosure

Telephone Service Backup Power Disclosure
Please review the following documentation to understand how your telephone service will work in the event of a power outage.
Telephone Service Characteristics

AP&T telephone service has been typically provided over copper local loop facilities and as we work toward providing service over fiber optic facilities there are some safety elements that we felt were necessary to disclose. Copper fed telephone service does not require electricity in order to use the service. Fiber fed telephone service is dependent upon electricity due to the use of an Optical Network Terminal (ONT) which derives its power from the customer premises electrical supply.

During the transition from copper to fiber telephone facilities, AP&T is installing a backup power unit free of charge that will allow telephone service to function during a power outage for an estimated 4 hours of standby time and 1 hour of talk time.

Customer Responsibilities

As a customer, you are responsible for maintaining a backup power unit in order to use your telephone service and retain the ability to connect to 911 emergency services during a power outage.

Confirm that any backup power source is correctly installed.

Periodically check the indicators on your backup power source to to make sure that it is properly charged and functioning.

The backup power unit should only be used to power the Optical Network Terminal (ONT) to support telephone use.

Properly store your backup power source, do not subject it to rough handling or excessive temperatures or otherwise subject it to abuse.

If you purchase a backup power source on your own, verify that it is compatible with AP&T’s telephone service.

Use backup power sources judiciously during a power outage, remaining aware of factors that may shorten the lifespan of the backup source.

Be mindful that the backup power duration depends on the age and size of your battery backup unit.

Consider a 24 hour standby battery backup option for sale at our local AP&T office.

Leaving Town?

If you are leaving town and planning to disconnect your power service, the Optical Network Terminal (ONT) should be disconnected from the battery backup unit as it could be damaged if left drained and unpowered for a long duration.

If you need any assistance with disconnecting your backup power source (battery) from the ONT, please refer to the instructions below.

Backup Power Disconnect Procedure